Frequently Asked Questions
At Central Park Animal Hospital, we’re committed to making your experience as smooth and stress-free as possible. Below are answers to some of the most common questions we receive. If you don’t see your question here, feel free to contact us directly — we’re always happy to help.
Whether you have a playful new puppy, a curious kitten, or a cherished senior companion, our goal is to detect potential health issues early, before they become serious, while keeping your pet protected from preventable diseases.
How can I book an appointment?
You can book an appointment in two convenient ways:
- Online: Submit an appointment request any time, day or night.
- Phone: Call us at (604) 336-7387 during business hours, and our friendly staff will assist you.
We respond to online requests within 24–48 hours. For urgent needs, please call directly.
Do you offer urgent care appointments?
Yes! Central Park Animal Hospital offers urgent care and same-day appointments based on availability. If your pet has a medical concern that can’t wait, give us a call at (604) 336-7387, and we’ll do our best to accommodate you as soon as possible.
What services do you provide?
We’re a full-service veterinary hospital offering a wide range of care for your pet, including:
- Wellness exams and vaccinations
- Surgery and dental care
- Urgent care and diagnostics
- Microchipping, spay/neuter, and more
Learn more on our Services page.
What types of pets do you treat?
We primarily care for dogs and cats. If you have another type of pet and are unsure if we can help, please call us to discuss your pet’s specific needs.
What forms of payment do you accept?
We accept the following payment methods:
- Visa, Mastercard, American Express, and Discover
- Debit and cash
- Pet insurance (reimbursement-based)
Learn more about our Payment Options.
Do you accept pet insurance?
Yes. We support clients using pet insurance and can provide all necessary documentation for you to submit claims to your provider. While we don’t bill insurance companies directly, our team is happy to help guide you through the process.
Do you offer payment plans?
No, sorry we do not offer payment plans.
What should I bring to my pet’s first visit?
For your first visit, we recommend bringing:
- Your pet’s medical history or vaccination records
- A list of any current medications or supplements
- Your pet, secured in a carrier or on a leash
- Any questions or concerns you’d like to discuss with our team
How often should my pet have a wellness exam?
We recommend that most pets receive a wellness exam at least once a year, and twice a year for senior pets or those with chronic conditions. Regular checkups help us catch issues early and keep your pet feeling their best.